Question 1

How can I find the right product for me?

Accepted Answer

We offer a huge range of products for all your makeup needs. Just visit our website & select product category from Face, Eye, Lip, Makeup Brushes & many more, click on the product & check out the product description. In case you need any further help, you can also reach us through our Facebook Page & Instagram Handle.

Question 2

How can I find the right product for me?

Accepted Answer

We offer a huge range of products for all your makeup needs. Just visit our website & select product category from Face, Eye, Lip, Makeup Brushes & many more, click on the product & check out the product description. In case you need any further help, you can also reach us through our Facebook Page & Instagram Handle.

Question 3

Are your products cruelty-free?

Accepted Answer

Yes, all our products are 100% cruelty-free and not tested on animals.

Question 4

Does Candy Love test on animals?

Accepted Answer

All our Products are 100% cruelty-free and not tested on animals.

Question 5

What ingredients are in Candy Love products?

Accepted Answer

We use safe ingredients in our products. For the full ingredient list, visit the product page on our site. Ingredient lists may change, so always refer to the list on the product package for the most current information.

Question 6

What type of ingredients are used in Candy Love products?

Accepted Answer

We use the safest ingredients to curate our products. In order to know the entire ingredient list of individual products please click on the respective product on our site. Please be aware that ingredient lists may change or vary from time to time. Please refer to the ingredient list on the product package you receive for the most up to date list of ingredients.

Question 7

How do I use Candy Love Products?

Accepted Answer

Once you have shortlisted a product, please click on the how to use button on the product page & you will find a small write up with instructions. If it is still not helpful, please drop us a mail at info@candylove.in (info@candylove.in)and we shall get back to you at the earliest.

Question 8

How do I use Candy Love Products?

Accepted Answer

Once you have shortlisted a product, please click on the how to use button on the product page & you will find a small write up with instructions. If it is still not helpful, please drop us a mail at info@candylove.in (mailto:info@candylove.in)and we shall get back to you at the earliest.

Question 9

When will my order arrive?

Accepted Answer

We process and dispatch orders from Monday to Saturday, excluding national holidays. Your order should arrive within 3 to 7 working days. Please note, delivery times may be longer during holidays.

Question 10

I am having trouble accessing the website?

Accepted Answer

If you are experiencing any difficulty accessing the website, you may consider refreshing your browser. Also, make sure your internet connection is working properly. If it is not, please contact your internet provider. If internet connection is working properly but you are still having problems, you may need to clean out your temporary internet files, cookies or cache.

Question 11

Is there a shipping fee?

Accepted Answer

Yes, we charge a minimal shipping fee of ₹99 on all orders below ₹999.

Question 12

Do you ship outside India?

Accepted Answer

YES WE DO!

Question 13

How do I know that my order is confirmed?

Accepted Answer

Once your order is confirmed, you will receive an email confirming your order details. You will also be notified on your registered email with the respective tracking details when we dispatch the item(s) from our warehouse.

Question 14

How can I update my address/contact number for my ongoing order?

Accepted Answer

You can call us on +91 93216 80299 (tel:+91 93216 80299)within 12 to 24 hours of placing the order.

Question 15

Can I edit my order after confirmation?

Accepted Answer

Once the order is placed, you cannot make any changes in the products.

Question 16

What if the product I want is out of stock?

Accepted Answer

If the product you want is out of stock, leave your email on the product page, and we'll notify you as soon as it's back in stock.

Question 17

My payment is deducted but I didn’t receive the order confirmation.

Accepted Answer

This can be due to internet connectivity or tech issue. Please call us on +91 93216 80299 (tel:+91 93216 80299)or drop an email to info@candylove.in and we would surely assist you with your payment status.

Question 18

Is my personal information secure?

Accepted Answer

Yes, we use latest security and encryption techniques to ensure the security of your personal information. We do not sell or rent your personal information to third parties for their marketing purposes. We view protection of users’ privacy as a very important community principle. We understand clearly that you and your information are one of our most important assets.

Question 19

I forgot my password ?

Accepted Answer

To request a new password, Go to Forgot password under login section on www.candylove.in (https://www.candylove.in/)enter your and e-mail address and select Submit. You will then receive an e-mail message with a link to reset your password.

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